Financial Ombudsman Service

Insurance Marketing Group of Australia Pty Ltd is a member of the Financial Ombudsman Service (FOS)

FOS provide accessible, fair and independent dispute resolution.

The Financial Ombudsman Service fairly and independently resolves disputes between consumers — including some small businesses — and member financial services providers. Membership of the Financial Ombudsman Service is open to any financial services provider carrying on business in Australia.

The independent dispute resolution processes cover financial services disputes including banking, credit, loans, general insurance, life insurance, financial planning, investments, stock broking, managed funds and pooled superannuation trusts. We also cover estate planning, estate management and trustee services.

FOS provides a national service that is free to consumers.

The service is free to consumers.

FOS is an alternative to going to court.

There is no need to obtain legal or other advice when lodging a dispute unless you wish to. If you choose to use an adviser you will usually have to pay for the advice yourself.

FOS can help you with the dispute process

If you are unhappy with a financial, insurance or investment product or service, you should complain to the financial services provider and ask it to resolve your dispute in accordance with its own Internal Dispute Resolution process. All financial services providers who are members of the Financial Ombudsman Service have Internal Dispute Resolution processes.

If you are not happy with the response you receive, you can contact us and we can offer conciliation processes or we may investigate the dispute and issue a written decision on your case which is binding on the financial services provider.

What should I do if I have a complaint?

Contact Insurance Marketing Group of Australia Pty Ltd about your complaint.

If your complaint is not satisfactorily resolved, please contact our Complaints Manager on 1300 949 834 or put your complaint in writing and send it to the Complaints Manager, PO Box 577, East Melbourne. VIC 8004 We will try and resolve your complaint quickly and fairly. 

Insurance Marketing Group of Australia Pty Ltd is a member of the Financial Ombudsman Service (FOS). If your complaint cannot be resolved to your satisfaction by us you have the right to refer the matter to the FOS. The FOS can be contacted at:

Street Address: Financial Ombudsman Service, Level 12, 717 Bourke Street, Docklands 3008
Mailing address – Financial Ombudsman Service, GPO Box 3, Melbourne, VIC 3001
Ph – 1800 367 287
Fax – 03 9613 6399
Email –
Website –

The information provided here is general advice only and has been prepared without taking into account your objectives, financial situation or needs. Please refer to the Product Disclosure Statement for specific information regarding the insurance cover.